Consultant, Customer Experience & Digital Transformation
It’s particularly important to be able to put yourself in the shoes of the client and the end user. You also have to be able to show empathy, plus you need a sound, extensive toolbox of methods and the guts to have creative ideas. Above all, it’s essential to have the right mindset and a passion for UX and CX if you want to get people on board and spark their imaginations.
After university, I first started as a trainee for CX Consulting at adesso experience GmbH. Now I am working as a CX Expert for the automotive industry at adesso SE.
I joined adesso experience GmbH in October 2019, which became part of adesso Group in August 2020, and have been working for adesso SE since January 2023.
You’re part of a young and dynamic team that has each other’s backs and supports each other both on and off the job.
In my coolest project so far, my job was to examine the customer journey surrounding the purchase of a floor mat. That’s right, a floor mat! So how hard is it to buy a new floor mat for your own car? Until six months ago, I would have said, “It’s just a couple of clicks!” I couldn’t have been more wrong, as the project has shown me. After that, it was impossible to stop seeing it through the customer’s eyes. I had the opportunity to grow professionally, generate valuable insights and work with the entire team on solutions that allowed us to improve the overall buying experience in the online shop – all thanks to a floor mat.
A recent highlight was the auction evening at adesso experience with our team.
That I help lighten the mood – and often bribe them with cake.
My favourite thing to do off the job is travel and get to know foreign countries, cultures and cuisines.
At the dog park with my Mini Australian Shepherd.